No-Show Policy for Genuine Therapy Center

Effective Date: April 14, 2023

Once an appointment is scheduled, you are expected to pay for it unless you provide at least 24 hours advance notice of cancellation or arrive late. For Monday appointments, cancellation should be made by noon on Friday. Our fee for cancellation or missed appointment is $50, or $75 for a missed appointment without a call (fees are subject to your therapist). The fee must be paid before another session is scheduled. If you arrive more than 15 minutes late for your appointment without prior notice, it will be considered a missed appointment, and the fee will be charged.

To cancel or reschedule an appointment, please notify your therapist at least 24 hours in advance by phone, email, or text. If you need to cancel or reschedule outside of business hours, please leave a message, and your therapist will get back to you as soon as possible.

If you miss three appointments without 24-hour notice, we will need to discuss referrals to appropriate resources for you to use.

Changes to this No-Show Policy: We may update this No-Show Policy from time to time. We will notify you of any changes by posting the new No-Show Policy on this page.

Contact Us: If you have any questions or concerns about this no-show policy or our no-show practices, don't hesitate to contact us at admin@genuinetherapycenter.com.